Accessibility statement

1. The target

Vision Card Services wants visioncardservices.com to be usable by as many people as possible, including people using a screen reader, navigating by keyboard, relying on magnification, or needing reduced motion or higher contrast.

We aim to meet the Web Content Accessibility Guidelines at level AA. That is the reference standard for this site and it informs how pages are built, rather than being checked once at the end.

There is a particular reason to care here. A page explaining what to do about a lost card or a transaction you do not recognise is read by people under pressure, sometimes on a borrowed device. If it is hard to use, it has failed at the only moment it mattered.

2. What has been done

Pages are built from semantic HTML with one main heading per page and a heading order that reflects the content. Every page opens with a skip link so a keyboard user reaches the main content without traversing the navigation.

Interactive controls are real buttons and links with visible focus indicators, accessible names and keyboard operation. The navigation, the question-and-answer accordions and the enquiry form all work without a mouse.

This is a dark interface, which makes contrast a specific risk rather than a general one: light text on a dark surface can fail as easily as the reverse. Every text and background pair on the site has been measured against its final rendered surface, including muted copy, deep tinted tiles and text over imagery, and none is below the ratio the standard requires.

Images carry alternative text describing what they show rather than repeating the nearby heading, and decorative graphics are marked so assistive technology can ignore them. Form fields have persistent visible labels rather than placeholder text standing in for a label. Colour is never the only way information is conveyed, the layout reflows to one readable column on small screens, and animation respects the reduced-motion preference set in the operating system.

3. Known limitations

We publish this section because a statement claiming perfection is not credible.

Material linked from this site but published elsewhere — a regulator's page, a standards body's specification — is outside our control and may not meet the same standard. We choose those sources for authority and cannot guarantee their accessibility.

Long articles use a table of contents and a contextual side panel on wide screens. Both are additions to the reading experience rather than requirements for it: the article remains complete and in a logical order when they collapse on smaller screens or are bypassed by assistive technology.

Where we find a barrier, we record it and fix it as part of maintaining the site rather than waiting for a scheduled audit.

4. Telling us

If you hit a barrier here, write to info@visioncardservices.com. It helps to know the page, what you were trying to do and the browser and assistive technology you were using — but a short description is far better than nothing.

We aim to acknowledge accessibility reports within the same day we apply to every enquiry, and to say what we can fix and when. Where something cannot be fixed quickly, we will give you another way to get the information you needed.

If you need anything on this site in a different format, ask and we will provide it.

5. How this statement is maintained

This describes the position on the date at its head. It is reviewed when the site changes materially and revised when a limitation is resolved or a new one is found.

Accessibility work here is part of building a page rather than an audit performed afterwards, which is why this statement describes measures rather than a certificate.