Contact
Contact us
Enquiries are handled in writing, so that the first reply can be a real answer and both sides keep a record of what was asked. The office is in Port Saeed and you are welcome to come in — but write first, so whoever meets you already has it open.
Office
Written enquiry is the channel we ask you to use. If something is urgent, say so in the first line and it will be treated that way.
- info@visioncardservices.com
- Office M13, Acico Business Park, Port Saeed, near DCC Metro Station, Dubai, U.A.E.
- Sunday to Thursday. Lost card or an unknown transaction? Freeze it in the app first.
Before you write
Three things that make the first reply useful
Personal or company
The two conversations diverge almost immediately: one is about how you spend, the other about who holds a card and what the company needs to see. Saying which one saves an exchange.
Where the money goes
In words, not statements. "Mostly groceries, fuel and school fees, two trips abroad a year" is enough for a first recommendation and takes ten seconds to write.
What has already been tried
Which cards you have looked at, what a bank told you, where an application stalled. It stops the reply sending you back somewhere you have already been.
About getting in touch
What happens to your message
Who reads it?
The team at Vision Card Services. Enquiries are not passed to third parties, not routed to a partner network and not used for marketing. If another firm is genuinely better suited, we say so and name it rather than forwarding your details.
Is there a phone number?
Enquiries are handled in writing. It gives you a record, and it means the reply comes from whoever actually knows the answer rather than whoever happened to pick up. If a call is the right next step, the reply will propose one.
My card is lost right now — is this the right page?
Freeze the card in the app first; that is instant. Then use the support page, which sets out exactly what to send. Writing here works too, but say in the first line that a card is lost.
Do you need documents at this stage?
No. A first enquiry needs no paperwork at all. If an application follows, we send the document list up front so the wait is for a decision rather than for a missing paper.
What do you do with my data?
It is used to answer your enquiry and to keep a record of the correspondence. The privacy policy sets out the purposes, the retention approach and how to ask us to delete the record.
Can I visit the office?
Yes — Office M13, Acico Business Park, Port Saeed, near the DCC metro station. Write first and say when, so the right person and the right file are there.